Who are We?
We are Neuroworks Chiropractic Clinic, and we are known as a “controller” of personal data, in accordance to the General Data Protection Regulations (2018) this privacy Policy outlines what we do with your personal data. You will find our contact details at the bottom of the page.

What is a Privacy Policy?
This privacy policy has been compiled to better serve those who are concerned with how their personal data is being used. Personal Data is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data.

When do we collect information?
We collect information from you when you fill out the contact form or enter information on our site to book an appointment.

What personal information do we collect from the people that visit our website?
When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
This website also uses cookies, cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website unless they specifically make an enquiry with us.

What personal information do we collect from patients?
We record and use the following categories of personal data which may include: name, date of birth, address, telephone numbers, email address, occupation and health data.

Legal basis for processing personal data
Patients: our lawful basis of processing this data is one of contract – meaning that we need to process the data in order to fulfill our contract of providing healthcare services to you and, for the health information, the provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat you with your explicit consent. Any correspondence we have with you that is considered outside of the contract is only done with your consent.
Employees: again, our lawful basis for processing your data is one of contract, you will find more information on this in your employee handbook.
Users of our website: we will only be able to identify you if you provide us with personal data when you contact us or book online, by volunteering this information you consent to it being processed. If you do not become a patient of ours, the information you provide will be erased.

How do we use your information?
If you are a patient of ours, we use your information to fulfill the contract of us providing healthcare services to you. We may in the future send occasional emails (approximately 4 a year), informing you of things we think will be of interest to you, for example: opening hours, competitions). Please note that you will be able to opt out at any time by clicking unsubscribe.
You can also opt in to having text/email appointment reminders. These are sent at 10:00am the day before your appointment.
We also use cookies to improve our website in order to better serve you. You will find more information on cookies further on in this privacy policy.

Retaining Your Personal Data
Whilst you are patient of ours we will continue to store and use your personal data. We are required by law to keep your data for 7 years after the date of your last appointment (or until age 25 if the patient is a child, or until age 26 if ages 17 at date of last appointment).
If you contact us but do not become a patient of Neuroworks Chiropractic Clinic, your data will be erased within 3 months of your last contact with us.

Sharing Your Personal Data
Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.
We only share your personal data such as health data with your explicit consent, where, for example we may need to contact your GP/ Consultant or other healthcare practitioner.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All emails are encrypted

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:
Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights or safety.

Your Rights
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to the details shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
If you believe any of the personal data we hold on you is inaccurate or incomplete, or should be erased, please contact us directly and any necessary corrections to your data will be made without undue delay.
Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain
In the event that you wish to make a complaint about how your personal data is being processed by Neuroworks Chiropractic Clinic you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Johan Jeronimus DC DACNB
Telephone 0208 566 3757 or email: info@neuroworks.co.uk
ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.

Job applicants, current and former Neuroworks Chiropractic Clinic employees
The ICO is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at recruitment@ico.org.uk.
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Neuroworks Chiropractic Clinic
31 The Mall
Ealing
London
W5 2PX
United Kingdom

info@neuroworks.co.uk

0208 566 3757